How to purchase

For wholesalers, please write a note in the enquiry box; include your preferred gem stone, shape, size, color, quantity and details of your business

Find what you are looking for

You can browse the 'rubies, sapphires, jadeite, other gems or custom jewelry' categories which are located at the top and bottom of every page. If there is a particular item you are looking for, type in the name or keyword in the search box located at the left hand side of every shopping page and click the search button. For more detailed inquires, such as sizes, shapes or prices please use the advanced search to locate exactly what you are looking for.

Read and learn about your items

After finding the items you are interested in, if you click on the items brief description, you will find more detailed information about where the stone originates from, it's color and it’s shape.
If you can not find what you are looking for on our website, please write a note in the enquiry@daygems.com box at the bottom of this page; do not forget to include your email address.

Select your items and place them into the shopping cart

Once you have decided which item you would like to purchase, click the 'ADD TO CART' button, which will automatically take you to your shopping cart list. You can delete your shopping cart or add multiple items to your shopping cart by clicking on the 'Qty.' button. This saves time if you want to purchase more than one item.

When items are placed into the shopping cart, you can:

Buy your items by completing the on line order checkout process. If you are a new customer, you will need to sign in by giving us your email address and selecting a password to open your on line account. The very secure on line order checkout is easy to follow and you will be asked:

To enter a shipping address

Tell us where you would like us to ship your order. If you are shipping to an APO or FPO address, we will have to send your package via the post rather than via EMS. If your billing address is different from the shipping address, do not forget to select the appropriate option.

Select your shipping option

You have the option of shipping either with Registered Air Mail or EMS global express. However if you are in a more remote country or if you purchase a specimen / rough which is heavy please select the EMS option. Because of the extra cost of shipping your goods may be sent via Registered Air mail.

Use PayPal to pay for the order

After you have checked out your items simply follow the 'CONTINUE' prompts until you reach the PayPal website, you will be taken to a transaction page. Here you will be able to review the details of your order, including the total purchase amount. You may pay for your purchase securely and instantly using funds from your PayPal account or you can send payment to PayPal via credit card (VISA, Discover & American Express), debit card, eCheck or bank transfer. Once payment is approved, PayPal will immediately notify us by email.
If purchasing jewelry that is not in stock allow just two weeks more for production.

Shipping

We will inform you by email when your order is shipped and provide the Regiestered Mail or EMS tracking number of your shipment however if you are in a more remote country, (click here to see list,) please select the EMS option. Because of the extra cost of shipping your goods may be sent via Registered Air Mail.

Delivery

The shipping charges are per shipment (e.g. per order) and the same for any destination. If you have decided that, you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL DELIVERY. If the merchandise is refused, you will be liable for brokerage charges and duty incurred upon its return. Your signature is required.
If there is physical evidence of tampering, please immediately indicate the damage to the carrier. If the package is empty or damaged, DO NOT EXCEPT THE PARCEL. All loss or damage claims must be reported to us within 24 hours of discovery of the loss or damage.

Tell us your opinion We welcome your comments, good or bad and pride ourselves on providing prompt, reliable service to our customers. Any feed back we receive is valuable to us; this will enable us to have a clearer understanding of your needs. We want our customers to get the service they deserve.